Case Study: FibreStream Internet – A Digital Transformation Led by RadicalLoop

Overview

Challenge

• End-to-end platform: Customer sign-ups, billing, network provisioning, and support.
• Seamless integration: Building eligibility lookup, fast plan selection, and instant service activation.
• Scalable backend: Reliable support for tens of thousands of users.
• User-friendly interfaces: For customers, admins, and technical teams.

RadicalLoop’s Solution

• Custom Web Application:
  • Speed-plan selection and registration
  • Address verification and service eligibility
  • Mobile and desktop optimization
• Network Management Tools:
  • Fibre connection monitoring
  • Bulk provisioning for new condos
  • Automated support ticketing
• Billing and CRM Integration:
  • Automated payments
  • Promotional campaign management
  • Service plan and hardware bundling
• User Experience Innovations:
  • No-contract onboarding
  • Real-time service activation
  • Dashboards for users and staff
• Technical Stack:
  • Modern frameworks (e.g., Laravel, React, Node.js)
  • High scalability and maintainability for subscription growth

Impact & Business Outcomes

• Scaled operations to over 100,000 condo units with zero downtime.
• Enabled launch of Canada’s first 5000 Mbps residential internet package with instant digital onboarding.
• Improved customer satisfaction through simplified workflows and fast digital support.
• Ensured seamless network integration post-acquisition by Beanfield Metroconnect thanks to RadicalLoop’s robust platform.

Conclusion