Alessandro Giordani

![](https://radicalloop.com/storage/projects/1516df53-e89c-40b4-8a80-2525c39a0eb2-Voox.ai.png)

Call Centers are one of the leading markets to see improvements in their results due to the advancement of AI in their processes and systems.

Looking towards the significant boost in AI-based software for call centers, it has become incredibly important to interpret and extract the data of customer behavior and their interactions.

**Overview**

When it comes to AI-based web software for contact centers, deep learning technologies have played a major role in gaining unique insights throughout the call. It analyse the emotions and interactions of an individual over a call, repetition of words, and sentiments in one place.

With the growing technologies, deep learning has been a forerunner in improving marketing campaigns and streamlining the customer’s lifetime value (CLV).

Today, marketing departments solely rely on customer acquisition goals and develop a strategy based on customer preferences. With the help of extraction through AI web software, businesses can fuel their decisions and boost sales figure significantly.

The conversations between customers and agents are full of insightful data. Voox.ai surfaces the information from data through deep learning, ML, and Natural Processing Language (NPL).

Various BPOs and Call Centres have leveraged the power of AI-based web software with KPIs:-

- AHT – Average Handle Time
- Agent Performance (Overall)
- FCR – First Call Resolution Rate
- Sales Optimization
- Compliance

Let’s know about [Voox.ai](http://Voox.ai) in detail -:

**About Voox.ai**

[Voox.ai](https://www.voox.ai/) is an AI-based web software for contact centers that analyses the call and provides data related to sentiments, types of words used (positive, empathy, swear, etc.), and call duration.

It boosts transparency and morale by using data to help the agents who need it most quickly. Besides that, you can look for data security and 24*7 support.

![](https://radicalloop.com/storage/projects/680e0144-695d-476e-bf12-568dfa28c662-Untitled.png)

This app also offers language support and ensures easy integration and deployment to multiple platforms.

Some of the features of Voox.ai are-

- It shows a chat-like conversation from the call
- It is integrated with smart filters to analyze the data and see statistics as required
- Automatically monitor, categorize and analyze agent interactions
- Evaluate More Interactions at Half the Time

**Problem / Cause**

The client brainstormed the idea for the contact center and worked over its respective features and wireframe. They decided to outsource the MVP of Voox.ai to the professionals so they can test the implications of the idea.

The client wanted to streamline the data structure within the application so it becomes easy to integrate with features.

**Solution:**

[RadicalLoop](https://www.radicalloop.com/) worked with an expert team and with in-detailed research, they integrated advanced and reliable AI technology for call analysis.

We developed an MVP in quick time using modern technologies like Node.js and React. For instance-

- We used MongoDB for integrating with flexible data storage
- We used AWS S3 to store calls and data files significantly
- We used Lambda for managing serverless call analysis logic
- We used the AWS transcribe service for call analysis

**AWS Architecture**

![](https://radicalloop.com/storage/projects/b56e64cd-ef2d-4136-92f3-7b2a55d92dea-image-(12).png)


**The Result**

Voox.ai brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers.

[Team RadicalLoop](https://www.radicalloop.com/web-development) understood the requirement of the client and discussed their expectations. With one-to-one conversations and constant updates of the app development process, they kept everything transparent and open.

![](https://radicalloop.com/storage/projects/66e880e5-e16d-43d9-8051-d8ef1a0fd92d-Untitled-(2).png)

![](https://radicalloop.com/storage/projects/22a67c4e-e4c7-4d0f-b87d-246a3ac85430-Untitled-(1).png)

On evaluating the mission and vision of the client behind the [MVP development](https://www.radicalloop.com/mobile-development), we created a team of subject matter expert who specifically worked on this product.

With our incessant efforts and significant knowledge, RadicalLoop has delivered outstanding results with a 100% level of client satisfaction. Our MVP development strategy brought phenomenal figures to [Voox.ai](http://Voox.ai) like- 

- 4x Increase in bookings
- 40% Increase in the conversion rate
- 5% Increase in CSAT
- 87% Increase in QA efficiency

**Conclusion**

At [RadicalLoop](https://www.radicalloop.com), we are one of the leading next-gen Application Development companies that deliver apps combining deep learning and machine learning capabilities.

Our objective is to develop beyond the bounds of traditional apps and deliver phenomenal results that speak the success.

So do you want to develop a product for your business? Give us a call now to build the MVP of your product.

Level-Up Your Agents with Contact Center AI. Everything you need to analyze interactions, evaluate performance, and coach hard-working teams in one place.

Voox.ai - case study